Store Manager with Events

Medina, Washington
Glassybaby LLC
Description:

Purpose of the Position:

Plan and direct the day-to-day operations of the store. develop strategies to improve customer service, drive store sales and increase profitability. Create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment. Develop a strategic plan that maximizes the physical glassybaby locations to promote the brand and increase sales through events at Madrona. Create and evolve event opportunities – pursue new event relationships + continue existing relationships.

Requirements:

Primary Duties:

sales:

• Meet and exceed monthly budget
• implement store merchandising and promotions to maximize store traffic and sales
• provide excellent customer service by phone and in person through clear communication, transaction efficiency and kind demeanor
• increase brand awareness + sales through sharing giving stories, email enrollment, and community outreach
• conduct outreach via networking, researching, contacting local businesses, community organizations, and giving partners events
• ensure merchandising, maintenance, and cleanliness of the store
• attend weekly manager meetings with revenue results, store information, and questions/ideas to make business happen

sales associates:

• train and develop staff to reach their highest potential, achieving excellent customer service
• represent glassybaby brand
• write schedules and address staffing needs by planning, preparing, and distributing work schedule
• set clear expectations for sales associates conduct and lead by example
• accountable for budgeted labor hours and expenses provided by retail manager
• train all sales associates on POS/square
• Educate sales associates on glassybaby marketing, giving, and general information on the company

inventory:

• process transfer requests and receive transfers
• record exchanges daily in NS. all exchanges to entered and completed daily
• perform daily, monthly and quarterly inventory counts as required
• daily review of negative inventory report
• work with accounting on discrepancies with inventory in NS
• communicate with the warehouse manager with transfer, packaging, expenses and collateral requests
• clear communication with all sales channels on inventory management
• daily cycle counts

events:

• schedules, produces, and conducts events; determines profitability expectations and results.
• handles operational aspects of events: answering phone calls + emails, managing paperwork, etc.
• contacts and introduces potential new audiences to the event space and offerings
• provides weekly update of all activity and plans, including outreach.
• ensures that onsite event space + facilities are clean, organized, and well-functioning. Cleans kitchen thoroughly and clears event space of all production materials before each event.
• works closely with all related glassybaby departments (production, fulfillment, sales, and marketing) to be sure stock is available + deliverable, staff is scheduled, marketing materials (if necessary) are produced + shipped, and event is run well.
• provides quality expertise and service to customers to achieve a successful event.
• arranges for proper staffing (for hands-on and glassblower demo events), notifies staff of upcoming events, and coordinates guest staff flow at events.
• attends events in sales/marketing/customer relations/hostess capacity in order to ensure thorough customer satisfaction + obtain potential PR/marketing information (photos, stories, quotes, referrals, etc.)
• conducts post-mortem with customers to ensure satisfaction and gather useful feedback, increase probability of a repeat customer, and solidify an ongoing quality relationship.
• trains new event staff on POS and event on-site procedures.
• organizes required catering services and any equipment needed (tables, chairs, sound system, extra sales terminals, etc.)
• directs glassybaby and partner marketing teams on event-related marketing, social media, and promotional pieces.
• creates and maintains relationships with preferred vendors.
• coordinates billing + payment procedures with customers.
• pack up all glass blown items for clients. Ship when necessary.
• determines appropriate responses to problems and emergencies.

Measurements of Performance (ongoing):

• Meet or exceed sales and profit goals of the stores.
• Meet customer demand for product while helping the Operations Manager maintain a minimum monthly inventory under 2%
• Able to work as a proactive, supportive, self-directed team member, upholding a positive attitude and always setting a good example.
• Encourage a supportive work environment for all employees
• Develop and retail strong sales to support the glassybaby brand and mission
• Maintain the stores visual and operational standards to the glassybaby expectation
• Set a positive and encouraging tone for the store employees to increase sales
• Able to handle general employee relations issues and provide guidance to store managers
• Excellent promotion of the glassybaby brand and build business and customer partnerships
• Thorough knowledge of our mission, how glassybaby are made, and our goodwill programs/mission

Knowledge, Skill, and Abilities

• Mentally and emotionally manage demanding situations and manage stress productively and professionally (both with customers and associates).
• Mentor and develop talent
• Professional and clear verbal and written communication skills
• Self-starter and proactive
• Ability to handle multiple tasks and priorities
• Kind and courteous customer service skills
• Ability to manage employees
• Ability to create rapport with customers
• Ability to add, subtract, divide, multiply, and figure percentages
• Ability to work flexible hours, including evenings, weekends, and some holidays

Education, Experience, Certifications, Licenses

• Bachelors degree
• 5+ years retail experience
• 1-2 years of experience supervising employees
• Event planning experience

Physical Demands

• Ability to regularly lift-up to 35 pounds and rarely lift to 50 pounds.
• Frequent standing and walking.
• Must be able to work in conditions that are impacted by weather and climate.
• Must be able to speak and hear well enough to conduct conversations.
• Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Must be able to work in an environment where noise level is usually moderate.
• Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistline

Benefits

• Medical/Vision and Dental
• Paid Life Insurance with AD&D
• STD, Voluntary Life, Colonial Insurance Plans
• 401K with a Match
• FSA Plan and HSA Plan
• Pet Insurance

Compensation details: 25-25 Hourly Wage

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