Implementation Lead

Chelan, Washington
Celerity Consulting Group, Inc.
Job Title: Implementation Lead
Location: Washington (Hybrid) travel may be required.
Salary: $165k – $185k annually plus bonus potential

Company Overview: Celerity is a leading consulting firm specializing in system integration solutions for the utilities and energy sectors. We empower organizations by converting complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Our background and expertise enable us to deliver state-of-the-art Field Service Management (FSM) solutions, driving digital transformation and operational excellence for our clients.

Position Overview: We are seeking an experienced Implementation Lead with over 12 years of expertise in Field Service Management tools and a strong background in the utilities and energy industries. The successful candidate will spearhead our delivery practice, oversee the implementation of FSM solutions, and build a high-performing team to ensure successful project execution and client satisfaction.

Key Responsibilities:
Project Leadership & Execution:

• Lead the end-to-end implementation lifecycle of OverIT’s FSM solutions, from initial scoping to post-go-live support.
• Define project objectives, scope, and success criteria in alignment with client business goals.
• Oversee configuration, customization, integration, and deployment of FSM solutions, ensuring seamless adoption and minimal disruption to client operations.
• Develop comprehensive project plans, work breakdown structures, and milestone tracking to ensure adherence to timelines and budgets.
• Regularly report project status to stakeholders, highlighting key achievements, challenges, risks, and mitigation strategies.

Team Development & Leadership:

• Build, recruit, and mentor a high-performing implementation team, including functional consultants, technical specialists, and support staff.
• Define team roles, responsibilities, and career development pathways to cultivate a culture of continuous learning and improvement.
• Provide hands-on leadership in knowledge sharing, training, and professional development for new hires and junior team members.
• Implement standardized training programs to ensure consistency and quality in service delivery.
• Establish and maintain a performance-driven culture through regular feedback, evaluations, and strategic workforce planning.

Client Engagement & Relationship Management:

• Serve as the primary liaison between clients and internal teams, ensuring transparent communication and proactive issue resolution.
• Conduct detailed business requirement gathering sessions to understand client pain points, workflows, and customization needs.
• Translate business requirements into functional specifications and technical solutions that align with best practices.
• Build strong, long-term relationships with clients by demonstrating thought leadership, problem-solving expertise, and deep industry knowledge.
• Drive client engagement and stakeholder alignment by leading workshops, demos, and user training sessions.

Strategic Planning & Thought Leadership:

• Develop and refine implementation methodologies to enhance project efficiency and scalability.
• Identify market trends, emerging technologies, and best practices to continuously improve the delivery model.
• Establish KPIs and performance metrics to evaluate implementation success and areas for improvement.
• Collaborate with sales, pre-sales, and marketing teams to support business development initiatives and proposal development.
• Represent the company at industry events, conferences, and thought leadership panels to enhance brand visibility.

Process Optimization & Quality Assurance:

• Define and implement quality assurance processes to ensure high implementation standards.
• Conduct risk assessments and develop mitigation plans to address project challenges before they escalate.
• Establish post-implementation governance, including ongoing monitoring, feedback loops, and continuous improvement initiatives.
• Streamline workflows by leveraging automation, AI-driven analytics, and advanced reporting tools.
• Ensure compliance with industry regulations, security protocols, and client-specific requirements.

Technology & Integration Management:

• Work closely with IT and development teams to oversee integrations between FSM solutions and other enterprise systems (e.g., GIS, ERP, CRM, asset management systems).
• Define API and data integration strategies to ensure seamless interoperability between FSM and client legacy systems.
• Stay up to date with advancements in AI, IoT, and predictive analytics to enhance FSM capabilities.
• Provide technical leadership in troubleshooting, debugging, and performance optimization of FSM solutions.

Change Management & User Adoption:

• Develop and execute change management strategies to drive successful FSM adoption within client organizations.
• Facilitate training workshops, documentation, and support programs to ensure users are equipped to maximize FSM functionality.
• Implement user feedback mechanisms and post-go-live support plans to address adoption challenges and ensure long-term client success.
• Drive cultural transformation by aligning FSM implementation with organizational change initiatives.

Educational Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Advanced degree (MBA or Master’s) is preferred.

Required Skills and Experience:

• Minimum of 12 years of experience in implementing Field Service Management solutions, with a significant focus on the utilities and energy industries.
• Proven track record of leading complex FSM implementations, and integrating with existing technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.).
• Strong understanding of utility operations, asset management, and regulatory compliance.
• Demonstrated experience in team building and leadership, with the ability to inspire and develop talent.
• Excellent project management skills, including proficiency in project planning, execution, and risk management.
• Exceptional communication and interpersonal skills, with the ability to effectively engage clients and stakeholders at all levels.
• Technical proficiency in FSM software platforms, system integration, and data analytics.
• Ability to travel to client site (domestic and(or) international) as required and defined per project requirements.

Preferred Skills:

• Experience with OverIT’s FSM platform and its applications in the utilities sector and(or) familiarity with FSM tools.
• Consulting background with experience in client-facing roles delivering high-impact programs.
• Familiarity with GIS integration and mobile workforce management solutions.
• Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management.
• Professional certifications in project management (e.g., PMP) or relevant technical areas.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

We are proud to offer a comprehensive health and welfare benefit package that includes:
HEALTH & WELL-BEING

• Medical Insurance
• Dental Insurance
• Vision Insurance

PEACE OF MIND

• Disability Insurance (STD/LTD)
• Flexible Spending Account
• Health Savings Account
• Basic Life/AD&D
• 401(k) plan + matching

WORK/LIFE BALANCE

• Paid Time Off
• Company Holidays
• Leave of Absence
• Flexible Work Schedules

ADDITIONAL PERKS

• Employee Referral Program
• Professional Development
• Charitable Contribution Match

Employee welfare and development is important to us, and we sponsor many activities outside of work to promote team building as well as sponsor formal training and certification.

Based in Walnut Creek, CA with offices nationwide, Celerity energy engineers perform a critical, leadership role as strategic liaisons between data, assets and the teams that make projects happen in the field.
See full details and meet our leadership team on our website:

Celerity is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veterans status or other status protected by applicable law.
Pursuant to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Powered by JazzHR

PI9e498c6b844c-6838